Frequently Asked Questions

Please read our FAQ before sending us a message.

5.Do you guarantee the success of the operation?

Unfortunately, not only SaferHealthTravel, but even the healthcare provider cannot guarantee the services they provide. Because there are always unforeseen risks in health. However, SaferHealthTravel helps you to minimize these predictable risks with its experience and expertise in health and law.

6.How long does it take to deliver the report? ( for “PLAN1 “BEFORE DECISION” and “PLAN 2 DOCUMENT CONTROL” )

Report delivery time is from 7 days to 14 days depending on the workload of our lawyers and doctors.

7.My report has not been delivered, what should I do?

If it is ready, you can download it by logging into your user account on the website and also your report is sent to your via mail. You can also find out where to access your report with the site guide on the link. https://saferhealthtravel.com/safer-health-travel-site-guide/#Report-Service-Download If you still haven’t received your report, you can contact support@saferhealthtravel.com so we can assist you.

8.How secure is shopping in the Online Shop? Is my data protected?

Our web site protected 256 bit SSL Security Certificate.

9.What exactly happens after ordering? Is there anything I should do after the order?

Plan 1 Before Desicion

 

In this service, a form is sent to you to fill in after the order has been placed. You can find out how to fill your patient’s form with the site guide on the link.  The sufficiency of the information on the form you submit is checked by us and sent back to you for your verification. After your verification, legal and medical investigations are carried out about the hospital, the health service you will receive, the doctor and the agency, depending on the information you have provided on the form. Our research results and evaluations are made into a digital PDF file as in the sample report. Your report will be prepared between 7 and 14 days. It will be delivered to you by mail and / or download from your account in the system.

 

Plan 2 Document Control

 

In this service, after your order is received, you are asked to send us the documents you will sign.You should request these documents from your healthcare provider.(doctor hospital or agency) Since some of these documents depend on the result of your doctor’s medical consultation, they can be given to the patient on the day of the surgery or just before the surgery. Since our lawyers need time to prepare a written report after reviewing these documents, the report is submitted within 7 to 14 days. Our research results and evaluations are made into a digital PDF file as in the sample report. It will be delivered to you by mail and / or download from your account in the system.

 

Plan 3 Face to face

While ordering this service, you will be asked to create an appointment. After the day has been set our lawyers will contact you for address and time information. The counseling service that our lawyers will provide to you in the hospital is limited to 2 hours. Your lawyer, who is with you on the day and at the time you specify, will examine the documents with you and warn you about matters she/he considers important.

10.Do I receive an invoice for my order?

In “Before Decision” and “Document Control” services, the invoice will be sent to your e-mail address with the report. In “Face to Face” service, the invoice will be sent to your e-mail address on the date you want to receive the service.